Like many retailers, we guarantee our products; if an item hasn't met your expectations, you can bring it back. Unlike most retailers, we also guarantee the product selection advice offered through our website and staff; if an item you've purchased based on this advice turns out to be unsuitable, you can bring it back. In either case, simply return the item for exchange, refund, repair, or credit.
If you have any questions about our guarantee, please, email us at email@example.com, ask at the Member Service Desk of any MEC store, or call us at 1.888.847.0770 (toll free in Canada and the USA) or 604.876.6221 (Vancouver area and international).
Returns and exchanges can be made in person at any of our stores. Our stores cannot accept returns by mail or courier.
To return a product by mail, complete the, print the completed form, and include it with the product you are returning. Send the package to our Service Centre:
MEC Service Centre
130 West Broadway
Vancouver, BC V5Y 1P3
We know that gear can get dirty when you're enjoying the outdoors. Please be sure to clean or wash products before sending them to the MEC Service Centre.
Return items must be sent via insured, prepaid Regular Parcel Post. Insuring your return allows you to track your parcel with Canada Post. We cannot accept CODs or courier deliveries.
Ship goods prepaid, by insured ground shipping. To avoid unnecessary delays, please write "Canadian Goods returning" on the outside of the package.
Do not return items by UPS or other carriers, as duty and/or brokerage fees will be charged, and your return will be refused by MEC.
If you are requesting an exchange by mail, contact our Service Centre for more information before you mail the item(s).