Help

In order to buy or rent gear from MEC, you must be a member. A one-time purchase of a $5 share entitles you to a lifetime individual membership.

Need help fast?      Call us at 1.888.847.0770      (Canada & USA)

• New to MEC?

• • Become a Member
  • Membership Benefits & Discounts
  • Outdoor Equipment Rentals
• • About Our Co-op
  • Rock Solid Guarantee
  • 1% for the Planet

• Shopping Online

• • How to Order Online
  • Log in & Account information
  • Shipping Information
  • MEC Sizing Information
  • International Orders
• • Shop & Buy Later – Wish List
  • Back Orders
  • Warranty & Returns
  • Confirm & Track Orders
  • Cancel an Order

• Pricing & Payment Information

• • Provincial Taxes
  • Forms of Payment
  • Our Pricing Policy
• • International Duties & Taxes
  • Gift Card Balance & Purchase
  • INTERAC Online – FAQ

• Other Ways to Shop

• • MEC Stores
  • Phone and Mail Order
• • Mail and Fax Order Form
  • Corporate and Group Sales

• Selecting Products

• • Advice about Products & Outdoor Activties
  • Rentals – Try Before You Buy
  • Product Reviews
• • Ask and Answer
  • Search mec.ca
  • Advanced search tips

• Member Help

• • Update Your Address
  • Credit Notes
  • About MEC Shares
• • Find Your Membership Number
  • Get a New Membership Card
  • Board of Directors Election

• Email News

• • Subscribe to MECmail
  • Update Your Preferences
• • Unsubscribe from MECmail

• Privacy and Security

• • Privacy Policy
  • Terms of Use
• • Our Site Security

• Contact Us

• • Find an MEC Store
  • Send an Email
• • Head Office
  • Service Centre

• Need help fast?

• 

  Vancouver Area: 604.876.6221
  Canada and USA: 1.888.847.0770
  International Calls: +01.604.876.6221