Mountain Equipment Company

COVID-19 Information Hub

**Inventory Update:**Global supply chains are getting back to normal, but some products are seeing uncommonly high demand. Colours and sizes that have sold out online may be available in store. If you’re planning a visit, see what’s in stock using the find in-store feature. Thanks for your patience while we ride out these product supply challenges.

Call volume: Service Centre staff are experiencing high call volume and may not be able to respond to calls or email right away. Thanks for your patience.

Store opening status

We’re following guidance of local health authorities, have strict safety measures in place and are creating the safest possible environment for everyone.

**Masks are required to enter MEC stores or to collect orders. **

Masks or face coverings must cover your nose mouth and chin. They are not supplied at stores, please bring your own. If you are unable to wear a mask, consider shopping online as an alternative. MEC reserves the right to refuse entry if a mask or face covering is not worn. Exemptions exist in accordance with applicable bylaws and orders, please refer to signs at stores for details. 

Check stock availability

Closures are affecting inventory levels. Use find in-store to see if a product is in stock before you visit. 

Shop 7 days a week. 10am–6pm (at most stores).

| Open for shopping, order pickup and returns| | Barrie| Now open| | Burlington| Now open| | Calgary| Now open| | Edmonton| Now open| | Edmonton South| Now open| | Halifax| Now open| | Kelowna| Now open| | Kitchener| Now open| | Langley| Now open| | Laval| Now open| | London| Now open| | Longueuil| Now open| | Montréal| Now open| | North Vancouver| Now open| | North York| Now open| | Ottawa| Now open| | Québec City| Now open| | Victoria| Now open| | Vancouver| Now open| | Toronto| Now open| | Winnipeg| Now open|

Store Pickup

Store pickup is available at all locations.

Shipping Updates

While social distancing is in place, expect some shipping delays. Canada Post currently estimates 5–14 days for standard shipping, with processing time of 1–4 days.

In-person returns

Stores that are fully open can accept in-person returns and exchanges. If your local store isn’t open yet, you can mail your return or simply wait until later.

Bike Fittings

Unfortunately we aren’t currently able to offer bike fittings in our stores.