Will my order be impacted by the Canada Post Strike?
We’ve partnered with alternate carriers to avoid disruptions during the Canada Post strike.
However, we can’t ship to PO boxes and some remote locations during the strike.
If you’ve placed an order to a location outside a major metropolitan area and / or your zip code contains a 0, and you have received a shipping confirmation email, but can’t see movement on the tracking ID, we apologize for the delay and are working hard to find an alternate carrier to get your order to you as soon as possible. We will be in touch via email with an update.
If you’ve placed an order to a PO Box, it will be shipped once the strike has ended. If we aren’t able to ship your package, we will touch base by phone or email to discuss your options. We understand this is inconvenient and apologize for the delay.
If you’d like to cancel your order, please call customer care at 1 (604) 876-6221 or 1 (888) 847-0770 to submit a cancellation request. We will waive your shipping fees and any fees for returns, and apologize for the inconvenience this has caused.
Where’s my order and how do I track it?
If you made an online purchase as a guest, you can track your order through the shipping confirmation email that will send once your order has shipped.
If you purchased as a member, you can find your tracking numbers under Order History in your MEC account or in your shipping confirmation email.
Once an order is placed, it may take 1–4 days to process and hand-off to a shipping partner. When we hand-off an order, we send a shipping confirmation email with a tracking number. Tracking numbers may show no movement for up to 15 days. (Tracking begins when a shipping partner scans an item, this can be days after we hand it off.) If your tracking number hasn’t updated for 15 days or more, contact MEC Service Centre.
For store pickup orders, you may not receive a tracking number in your shipping confirmation email. It means your order is on its way, and we’ll send an email as soon as it’s ready for pickup.
Payment or stock issues can also cause delays. We’ll email you within a day or two after you place an order if we discover an issue we can’t resolve.
How long does shipping take?
Visit our shipping policies page for detailed info about how long orders usually take to ship within Canada or internationally.
How much does shipping cost?
Standard shipping is free on orders over $50 within Canada (before taxes, and excludes gift cards). Oversized items or hazardous goods do not qualify. On orders less than $50, Standard shipping costs $10. In-store pickup is always free. Find more information about shipping.
Where are items shipped from?
Your items are shipped from the nearest MEC store that has stock, our distribution centre in Surrey, BC, or our distribution partner in Ontario.
Why hasn’t my order shipped?
If you haven’t received a shipping confirmation email after several days, check your order history for a tracking number. Contact us if you don’t see one.
Why was my order cancelled?
You might see a cancelled order in your order history if we planned to ship it from one store, but actually shipped it from another. Above the cancelled order, you’ll see an identical order with a tracking number.
Your order may also be cancelled if your payment is declined, the billing address doesn’t match the one on file with your credit card company, or other authorization issues. Check your email for a follow-up message from us.
PayPal cancellations
To pay with PayPal, you must pay the full amount in one transfer. You can't split the payment with another payment method such as credit card or gift card. (Credit cards and gifts cards can be combined to pay for an order). If the full amount cannot be transferred though PayPal, your order will be cancelled.
How can I cancel an order?
If your order is still processing, we may be able to cancel it. Call us to find out. If it’s been shipped or is complete, it’s too late to cancel, but you can easily return it at any MEC store.
Can someone else pick up my order?
Yes. Include the name of a designated “pickup person” when you place the order. They’ll need to bring photo ID, so we know we’re handing over your order to the right person. Note: we need a full name (cab drivers, Uber drivers or couriers cannot pickup orders).
To change the pickup person, forward them your Ready for Pick up email.
Will my order be delivered when I’m not at home?
We use a variety of shipping partners to deliver most orders. If you’re not at home, they may leave you a notice card to pick it up at the nearest post office, or they may leave your parcel in a sheltered spot that can’t be seen by people passing by. Canada Post calls this a Safe Drop
My order says “delivered” but I don’t have it. Where is it?
It might have been scanned as “delivered” as it was put on the delivery truck. If you don’t see it by the end of the day, check your mailbox. If the mail carrier couldn’t contact you, you’ll find a note instructing you to pick up your parcel at the nearest post office.
If it’s been two business days, call the post office. If your package can’t be located, call us and we’ll take care of filing a lost parcel claim with the shipping partner. Contact us within 2 weeks from the “delivered” date so we can investigate the issue. If more than 2 weeks have passed, tracing becomes less reliable and the request may be declined.
Order tracking says “delivery notice card left” but I don’t have one. Where is my parcel?
Call your nearest post office to see if your parcel is there. The driver may be in the process of dropping off your parcel and returning the following business day to put the card in your mailbox. If it’s been 2 business days since it should have been delivered, contact our Service Centre.
Why can’t I order this online?
Shipping restrictions apply to some products: bear spray requires a signed waiver form Health Canada, fuel canisters are considered dangerous goods and can’t be shipped internationally. Oversized items like canoes and bikes need special care when shipped. If we have very low stock on an item, we may want to double-check that we have it before allowing orders. Contact our Service Centre to find out about restrictions and possible extra costs.
Can I get a discount if I buy a large number of items?
It depends what you’re buying and how many you’d like to order. Contact Corporate and Group sales to find out more.
Can I have a copy of my receipt?
When you order items online, you’ll receive an email receipt. You can also see your Order History when logged in to your MEC account. Email info@mec.ca for a copy of a receipt.
