Orders and shipping

Where’s my order?

Once your order ships, we’ll send a confirmation email with a tracking link.

Guests: Track your order using the link in your shipping confirmation email.
Members: You can also find tracking info under Order History in your MEC account.

Note: It can take 1–4 days to process your order. Tracking may show no updates for up to 15 days after we hand it off. If it hasn’t moved after 15 days, contact us.

Store pickup orders

You may not receive a tracking number. We'll email you as soon as it's ready for pickup.

Shipping delays

We’ll email you if there are any issues with payment or stock. Watch your inbox within 1–2 days of placing your order.

Canada Post strike

We use alternate carriers during service disruptions.

We can't ship to PO boxes or some remote areas during the strike.
If your postal code contains a “0” and your tracking hasn’t updated, we’re working on alternate delivery options.

To cancel an order impacted by delays, call us at 1‑888‑847‑0770. We’ll waive return shipping fees if needed.

How long does shipping take?

Check our Shipping Policy for estimated delivery times in Canada and internationally.

How much does shipping cost?

Free Standard Shipping on orders over $50 (before tax, excludes oversized or hazardous items).
$10 flat rate for orders under $50.
In-store pickup is always free.

Where do items ship from?

Orders ship from our distribution centre in Surrey, BC, our Ontario partner, or the nearest MEC store with stock.

Why hasn't my order shipped?

If you haven’t received a shipping confirmation, check Order History. Still nothing? Contact us.

Why was my order cancelled?

Common reasons include:

Payment issues or mismatched billing info
Inventory being fulfilled from another store (check for a second identical order with tracking info)

Paypal orders

PayPal must cover the full amount of your order. Partial payments (e.g. PayPal + gift card) aren’t accepted.

How can I cancel an order?

Call us right away. If it hasn’t started processing, we’ll cancel it. If it has, return it in store once it arrives.

Can someone else pick up my order?

Yes—just include their full name at checkout. They’ll need photo ID. (Note: couriers like Uber or cab drivers can’t pick up orders.)

To change the pickup name, forward your Ready for Pickup email.

Will my order be delivered when I’m not at home?

Carriers may leave the package in a secure spot or drop a notice card. Canada Post calls this a Safe Drop.

My order says “delivered” but I don’t have it. Where is it?

Wait until the end of the day - it may have just gone out for delivery. Check your mailbox for a notice.

Still missing after 2 business days? Contact us. Let us know within 2 weeks to open a claim.

Order tracking says “delivery notice card left” but I don’t have one. Where is my parcel?

Call your local post office - it may already be there. If not, wait a day; the card may still be on its way. If nothing after 2 days, reach out to us.