If you purchased an ECOXGEAR EcoBoulder Speaker between September 2016 and present, these speakers have been recalled by the manufacturer for battery replacement. In rare circumstances, the batteries can overcharge causing them to burst and pose a safety hazard. To remedy this, contact the manufacturer to receive a new unaffected battery that you can easily install yourself.
ECOXGEAR customer service asks that you call them at 1-800-903-9664 or email firstname.lastname@example.org to arrange receipt of your battery replacement kit. Please have the model and serial number of your speaker available when you contact ECOXGEAR customer service.
For more information including an image that shows you how to identify the speaker’s model and serial number, see the Health Canada Recall notice.
Like any other product sold by MEC, these are covered by our Rocksolid Guarantee.
If you have further questions, please get in touch with our Service Centre at email@example.com or 1.888.847.0770 (ask for Returns).