Two people smiling on a mountain, with an icon of a computer designed to look like a chat screen overlaid on top

Expert appointments

When you book an appointment, we’ll connect you with a staffer who loves to get outside as much as you. 

Our gear experts can help you choose backcountry touring gear, find the right size Nordic skis or boots, buy your first pair of snowshoes, or even talk indoor bike trainers or warm sleeping bags. We don’t just sell it, we live it. 

How it works

Use the tool below to schedule a 1:1 video call with a product expert, and choose the topic you want to chat about. We’ll review your notes in advance, so we can jump straight into helping you during your call. Have questions? Check out the FAQ at the bottom of this page.

This service is a perk just for MEC members – the good news is that if you’re not a member yet, it’s free to join.

Frequently asked questions

How do video calls work?

We use Microsoft Teams for these video calls.

If you’re on a computer: A couple minutes before your appointment begins, open the confirmation/reminder email you received from us. Click “Join your appointment” – you can join the meeting through your web browser (no need to download Microsoft Teams) or the Teams app. We’ll see you there.

If you’re on a smartphone: You’ll need to download the free Microsoft Teams app if you don’t already have it – we recommend doing this in advance. A couple minutes before your appointment begins, open the confirmation/reminder email you received from us. Click “Join your appointment” – the video call will open in your Teams app. We’ll see you there.

Do I need to be on video?

We’d love to see you on-screen, but if you’d prefer to keep your camera off, that’s cool too.

What if I need to cancel or reschedule?

Pull up the confirmation/reminder email we sent to you. In that email, click “Change your appointment” and go from there.