Our gear guarantee

In-store Returns

• Products purchased from mec.ca, a MEC store, or MEC Customer Care can be returned to any MEC store.
• Products purchased from http://www.thebay.com/ need to be returned at http://www.thebay.com/
• Please note that bikes, boats, skis, and oversized items cannot be returned at MEC’s HBC shop-in-shops.

Mail-in Returns

Starting 22 May 2025 and during the Canada Post strike, we won't be able to receive mail in returns. Please avoid placing mail-in returns as you'll experience a delay. Returns can be placed in store instead.

• For mail returns, please include a return information form.
• It may take 3-4 weeks to process your return.
• For warranty requests, please visit an MEC store or contact Customer Care with photos and details of the issue.

Mail-in Return Instructions:

For all returns, send to: MEC – Returns – Distribution Centre 19550 36th Avenue Surrey, BC V3Z 1A5

• Canada Post: Create a return shipping label
• Other carriers: Ship to the address above.
• International Returns: Use insured ground shipping and mark the package as “Canadian Goods Returning”. Avoid using UPS or other carriers that may incur duties or fees.

Return Fees:

The $11 (plus tax) return shipping fee will be deducted from your refund when processed

Please keep a copy of your receipt or order confirmation. MEC will require proof of purchase to process your return for guest checkouts or non-member in-store purchases.

Almost. Items must be in resalable condition to be returned. This means that the products are either:

• New and unused, or
• Clean, used infrequently, and function like new.

What can't be returned?

• Worn-out items: Items that have reached the end of their practical lifespan due to normal use, accidents, or misuse cannot be returned.
• Items past practical lifespan: MEC may refuse returns on items that are beyond their expected life, even if unused or undamaged.
• Final sale items: Products sold as final sale cannot be returned, except when they’re defective or don’t match the description online.
• Bear spray, food, and fuel: These are final sale.
• Hygiene products: Face masks, socks, sanitary devices, and undergarments (including swimwear, bike chamois, and underwear) are not eligible for returns unless they are unworn, unused, and have original tags or packaging intact.
• Electronics: Electronics (e.g., GPS, cameras, bike trainers) can be returned within 90 days of purchase.
• E-bikes (BC Electric Bike Rebate Program): E-bikes purchased under this program cannot be returned for a refund, but can be exchanged for an equal or higher value e-bike.

• Special orders and corporate sales: These cannot be returned unless deemed returnable under the manufacturer’s warranty.
• As-is items: Items bought from gear swaps, yard sales, or rental sell-offs cannot be returned.
• PayPal purchases: PayPal returns are refunded to the original PayPal account within 365 days of purchase. After 365 days, the refund is given as an MEC gift card.

PayPal Returns

• If the item is eligible for return, you can return it to MEC Customer Care for a refund to the original PayPal account within 365 days of purchase.
• After 365 days, the refund will be issued via MEC gift card.
• PayPal returns cannot be refunded in-store.

Klarna Returns

• If eligible, Klarna returns can be processed in-store and refunded to either your MEC gift card or the credit card linked to your Klarna account.
• Ensure your Klarna loan is fully paid after receiving the refund.

• If your MAVIC, MET, or KASK bike helmet is damaged within 2 years of purchase, you can get a 50% discount on a replacement helmet.
• The replacement helmet must be of equal price, size, and colour.