Rocksolid Guarantee
At MEC, we guarantee the quality of our products. If an item doesn’t meet your expectations, you can return it for a refund or credit. This guarantee also applies to product selection advice. If the item you purchased based on our advice turns out to be unsuitable, you can bring it back.
Can I return anything?
Almost. See our Returns page for a list of products that can’t be returned, as well as information on how to make a return.
Quebec availability guarantee
For Residents of Quebec: Mountain Equipment Company and third-party sellers on mec.ca do not guarantee the availability of replacement parts, repair services, or maintenance and repair information for any products within the meaning of the Quebec Consumer Protection Act. Please contact the manufacturer directly for information about any manufacturer Availability Guarantee. For more information, please click here.
