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We guarantee the quality of our products. If the quality of an item hasn't met your expectations, in most cases you can bring it back.

Our gear guarantee

Rocksolid Guarantee

At MEC, we guarantee the quality of our products. If an item doesn’t meet your expectations, you can return it for an exchange, refund, or credit. This guarantee also applies to product selection advice. If the item you purchased based on our advice turns out to be unsuitable, you can bring it back.

  • Returns can be made free in-store.
  • Mail returns within Canada are subject to a flat-rate return shipping fee of $11 plus tax.

How to return items

In-store Returns

  • Products purchased from mec.ca, a MEC store, or MEC Customer Care can be returned to any MEC store.
  • Products purchased from http://www.thebay.com/ need to be returned at http://www.thebay.com/
  • Please note that bikes, boats, skis, and oversized items cannot be returned at MEC’s HBC shop-in-shops.

Mail-in Returns

Starting 22 May 2025 and during the Canada Post strike, we won't be able to receive mail in returns. Please avoid placing mail-in returns as you'll experience a delay. Returns can be placed in store instead.

Mail-in Return Instructions:

For all returns, send to: MEC – Returns – Distribution Centre 19550 36th Avenue Surrey, BC V3Z 1A5

  • Canada Post: Create a return shipping label
  • Other carriers: Ship to the address above.
  • International Returns: Use insured ground shipping and mark the package as “Canadian Goods Returning”. Avoid using UPS or other carriers that may incur duties or fees.

Return Fees:

The $11 (plus tax) return shipping fee will be deducted from your refund when processed

Record of purchase

Please keep a copy of your receipt or order confirmation. MEC will require proof of purchase to process your return for guest checkouts or non-member in-store purchases.

Can I return anything?

Almost. Items must be in resalable condition to be returned. This means that the products are either:

  • New and unused, or
  • Clean, used infrequently, and function like new.

What can't be returned?

  • Worn-out items: Items that have reached the end of their practical lifespan due to normal use, accidents, or misuse cannot be returned.
  • Items past practical lifespan: MEC may refuse returns on items that are beyond their expected life, even if unused or undamaged.
  • Final sale items: Products sold as final sale cannot be returned, except when they’re defective or don’t match the description online.
  • Bear spray, food, and fuel: These are final sale.
  • Hygiene products: Face masks, socks, sanitary devices, and undergarments (including swimwear, bike chamois, and underwear) are not eligible for returns unless they are unworn, unused, and have original tags or packaging intact.
  • Electronics: Electronics (e.g., GPS, cameras, bike trainers) can be returned within 90 days of purchase.
  • E-bikes (BC Electric Bike Rebate Program): E-bikes purchased under this program cannot be returned for a refund, but can be exchanged for an equal or higher value e-bike.

What about special orders or corporate sales?

  • Special orders and corporate sales: These cannot be returned unless deemed returnable under the manufacturer’s warranty.
  • As-is items: Items bought from gear swaps, yard sales, or rental sell-offs cannot be returned.
  • PayPal purchases: PayPal returns are refunded to the original PayPal account within 365 days of purchase. After 365 days, the refund is given as an MEC gift card.

PayPal and Klarna returns

PayPal Returns

  • If the item is eligible for return, you can return it to MEC Customer Care for a refund to the original PayPal account within 365 days of purchase.
  • After 365 days, the refund will be issued via MEC gift card.
  • PayPal returns cannot be refunded in-store.

Klarna Returns

  • If eligible, Klarna returns can be processed in-store and refunded to either your MEC gift card or the credit card linked to your Klarna account.
  • Ensure your Klarna loan is fully paid after receiving the refund.

Crash replacement for helmets (MAVIC, MET, KASK)

  • If your MAVIC, MET, or KASK bike helmet is damaged within 2 years of purchase, you can get a 50% discount on a replacement helmet.
  • The replacement helmet must be of equal price, size, and colour.