Because we are maintaining social distancing at all MEC facilities, processing times may be slower than usual. Thank you for your patience and understanding.
What is your return policy?
Products from MEC are backed by our Rocksolid Guarantee:
We guarantee the quality of our products. If the quality of an item hasn’t met your expectations, you can bring it back. We also guarantee the product selection advice we give. If something you purchased based on this advice turns out to be unsuitable, you can bring it back for an exchange, refund, repair, or credit. More info and exclusions
What is the time limit on returns?
We don’t have a time limit on our returns; we’ll accept them within a reasonable amount of time. We’re committed to dealing fairly with one another.
I don’t live near a store. How do I make a return or exchange?
You can mail in your return. You’ll need to include a return form with the item. Please note that unless the return is for warranty reasons, you will need to pay to ship the return to us.
We do not accept exchanges by mail. You can buy a replacement item online or you can phone us to buy a replacement and get help returning the original item.
Do I need to have a receipt for my return?
A receipt makes the return process smoother and faster, but if you’re a member, you can return items without it. If you don’t have a receipt, we can find your purchases under your membership purchase history. If you used a temporary membership to buy something, we’ll need the original receipt to accept a return.
What if I have cut off the tags or labels, or I’ve used the item?
It depends, but it may be covered by our Rocksolid Guarantee. Please review our return policy or bring the item to any MEC store and staff can assess the item and help you out. If you don’t live near a store, please contact our Service Centre at info@mec.ca.
Can I get a refund to a different credit card?
No, we can either refund the same credit card that was used for the purchase, or refund you on a gift card or by cheque.
I received an item as a gift that I don’t want. Can I get a refund?
To process a refund, we’ll need either a receipt or the member number of the person who bought you the gift, so we can look it up in their purchase history. We can only issue a refund to the person who made the purchase. As the recipient, you can either exchange the item or receive the purchase value on a gift card.
