Returns and exchanges

If you're near an MEC store, we recommend bringing your return in person for immediate processing
In-store returns are free

During the Canada Post strike (from May 22nd 2025), we won't be able to receive mail in returns. Please avoid placing mail-in returns as you'll experience a delay. Returns can be placed in store instead.

Do I Need A Receipt For My Return?

If you’re a member, no receipt is needed—just use your member number or the email linked to your account, and we can track your purchase history.

You’ll need the original receipt or order confirmation email.

Items may still be covered by our Rocksolid Guarantee, but it depends on the condition of the item.

Bring it to a store for staff assessment, or contact our Service Centre at info@mec.ca for help.

No. Refunds can only be issued to the same credit card used for the purchase, or via gift card or cheque.

We need the receipt or the purchaser’s member number to process a refund. Refunds can only be issued to the person who bought the gift.

As the recipient, you can either exchange the item or get a gift card for the purchase value.

Items in resalable condition and meeting the Rocksolid Guarantee can be returned.

PayPal returns cannot be refunded to PayPal accounts; refunds will be issued via MEC gift card.

Items in resalable condition and meeting the Rocksolid Guarantee can be returned.

Refunds: Processed to MEC gift card or to the credit card linked to your Klarna account.
Note: Ensure your Klarna loan is fully paid off once you receive your refund. Use the Klarna app to manage your payments.