Ortovox is issuing a precautionary recall for its 3+ avalanche transceivers due to a potential transmission malfunction on units running software version 2.1. If your transceiver runs on 2.1 software, you should immediately stop using it and return it to Ortovox for a software upgrade.
The software upgrade and shipping are both free. Ortovox estimates that it may take up to six weeks to complete the upgrade and return your transceiver to you.
Please see the Ortovox 3+ recall page for instructions on how to determine which software your transceiver is running. If your unit is running on version 2.1, the page also provides an FAQ and information about how to return your unit to Ortovox. Note: the form and shipping label you need for Ortovox to process the recall will be available starting on May 25.
If you have further questions, please get in touch with our Service Centre at email@example.com or 1.888.847.0770 (ask for Returns).