In-store pickup: free delivery

Save shipping charges, have your order sent to a store:

  • Orders are shipped from our Distribution Centres in BC and Ontario to the store of your choice for free (includes oversize items).
  • We can’t send gift cards or new membership cards through this shipping method.
  • We offer limited tracking for in-store pickup orders.
  • Shipping times vary by store. It’s a big country, so it can take up to 3 weeks for your order to arrive.

Picking up your order

We’ll email you when your order is ready to pick up. Please bring photo ID to collect it. For information on the status of an order, please contact your store directly.

Shipping times

Shipping times vary by store location.

Store Phone Delivery
61 Bryne Drive
705.792.4675 12-21 days
1030 Brant Street
905.333.8559 10-21 days
830 10th Avenue, SW
403.269.2420 7-14 days
12328 102nd Avenue
780.488.6614 7-14 days
1550 Granville Street
902.421.2667 12-21 days
Unit #1, 6121 200th Street
604.534.4570 5-10 days
111 – 1230 Wellington Road
519.668.6657 12-21 days
4869 Taschereau Bouldevard
450.766.1359 10-21 days
Montreal (Marche Central)
8989 boulevard de l’Acadie
514.788.5878 10-21 days
Montreal (Saint-Denis)
4394 Rue Saint-Denis
514.840.4440 10-21 days
North Vancouver
212 Brooksbank Avenue
604.990.4417 5-10 days
366 Richmond Road
613.729.2700 10-21 days
405 St-Joseph East
418.522.8884 12-21 days
400 King Street West
416.340.2667 10-21 days
130 West Broadway
604.872.7858 5-10 days
1450 Government Street
250.386.2667 7-14 days
303 Portage Avenue
204.943.4202 12-18 days

Backorder and Pre-Order

If an item you want to purchase is temporarily out of stock, you may still be able to back order it. By back ordering products, you are essentially reserving the next available stock to be shipped to you once MEC receives it. We can usually ship back ordered item(s) within four to five weeks, and we’ll let you know by email when we send them.

Products available for pre-order order are not yet in stock in stores or our Distribution Centres, but should be available within four to five weeks.

When you request on order products:

  1. We email you when we ship your order, usually within four to five weeks.
  2. Your credit card is then charged for the order plus shipping.

If you order in-stock products at the same time:

  1. We ship in-stock products to you immediately and charge your credit card for these items plus shipping.
  2. We ship the on order products within four to five weeks and notify you by email.
  3. We charge your credit card for the on order products only. No additional shipping costs are charged.

To cancel requested products:

  • Email with “Cancel back order” in the subject line or
  • Call 1.888.847.0770 (Canada and USA) or 604.876.6221 (Vancouver and international).

We will email you if your requested items become unavailable.