Free in-store pickup

Shop online, then pick up your purchases at any MEC store. It couldn’t be easier.

Gift shopping hot tip: Check store availability when you shop. If your store has it, you can pick it up within 24 hours. Even hotter tip: use the Live Chat function to double-check low stock items.

When you check out, follow these steps:

1. Choose your store

Select where you’d like to pick up your purchase.


2. Pay for your items

As you check out, you’ll see an estimated pickup time.


3. Check your email

We’ll let you know when your order is ready to pick up.


4. Pick up your order

Show us your photo ID to claim your new gear.


Why use free in-store pickup?

  • Huge online selection
  • Skip the checkout lines
  • Shop from anywhere
  • Collect your order at any MEC store
  • It’s always free, with no minimum purchase

Please note:

  • Gift cards can’t be picked up in-store, but you can buy a physical MEC gift card while you’re in the store, or order MEC e-gift cards online.
  • Tracking is limited for in-store pickup orders. If you don’t see a tracking number in your Order History, it means your items are in transit and on their way to you.
  • Restrictions apply to hazardous good like stove fuel or bear spray. See our FAQ or use the Live Chat feature to get more info.
  • When you place an order, you can designate a person to pick it up for you, but you must include their full name and they need photo ID. Cab drivers, Uber drivers or couriers cannot pick up in-store orders.

When to pick up your order

When you check out, you’ll see an estimated pickup time. We’ll email you when your order is ready. When you get that email, collect your items at the Member Services Desk – you’ll see a sign that says Online Order Pickup. We request that you pick up your order within 7 days of receiving notice.

When you place an order, you can designate a person to pick it up for you, but you must include their full name and they must bring photo ID. Cab drivers, uber drivers or couriers cannot pickup in-store orders.

Shipping times vary by store and by how far your item needs to travel. It’s a big country, so oversized items like kayaks that travel via ground shipping can take up to three weeks to arrive.

Location Delivery time
Alberta stores 3–5 days
BC stores 1–5 days
Manitoba store 7–10 days
Nova Scotia store 4–8 days
Ontario stores 1–5 days
Quebec stores 2–8 days

 

Need help?

Read our Shipping FAQ or use the Live Chat feature to contact us during business hours.