When you check out, follow these steps:
1. Choose your store
Select a pickup location for your purchase. You’ll see a message if something is available in 2 hours.
2. Pay for your items
As you check out, you’ll see an estimated pickup time.
3. Check your email (and read it closely)
If your order contains multiple items, some may be available in 2 hours, some may take longer. We’ll let you know.
4. Pick up your order
Show us your photo ID to claim your new gear.
Some things to note
Visit the Member Services Desk – you’ll see a sign that says Online Order Pickup when you come to collect your order.
We request that you pick up your order within 7 days of receiving notice.
When you place an order, you can designate a person to pick it up for you, but you must include their full name and they must bring photo ID. Cab drivers, uber drivers or couriers cannot pick up in-store orders.
Shipping times vary by store and by how far your item needs to travel. It’s a big country, so oversized items like kayaks that travel via ground shipping can take up to three weeks to arrive.
|Alberta stores||3–5 days|
|BC stores||1–5 days|
|Manitoba store||7–10 days|
|Nova Scotia store||4–8 days|
|Ontario stores||1–5 days|
|Quebec stores||2–8 days|
Need MORE help?
Read our Shipping FAQ or use the Live Chat feature to contact us during business hours.