Shipping delays: Canada Post currently estimates 7–16 days for standard shipping. For online and store pickup orders, we estimate an additional processing time of 2–5 days. Check the Canada Post Service Alerts for updates.
Store pickup is available at locations that are fully open. Pickup window opens most days at 8am. Note some stores remain temporarily closed.
1. How long does shipping take?
Canada Post currently estimates 7–16 days for standard shipping. For online and store pickup orders, we estimate an additional processing time of 2–5 days. Express shipping estimates are 6–11 days plus processing time.
2. How much does shipping cost?
Standard shipping is free on orders over $50 within Canada (before taxes, and excludes gift cards and MEC memberships). If your order is less than $50, Standard shipping costs $6.50. You can also pick your items up in-store for free. Find more information about shipping.
3. Where are items shipped from?
Your items are shipped from the nearest MEC store that has stock, or from one of our two distribution centres in Surrey, BC, or Brampton, ON.
4. Where’s my order and how do I track it?
Once an order is placed, it may take 2–5 days to process and hand-off to a shipping partner. When we hand-off an order, we send a shipping confirmation email with a tracking number. Due to delays at Canada Post, tracking numbers may show no movement for up to 10 days. (Tracking begins when Canada Post scans an item at their facilities, this can be days after we hand it off.) You can find tracking numbers under Order History in your MEC account.
For store pickup orders, you may not receive a tracking number in your shipping confirmation email. It means your order is on its way, and we’ll send an email as soon as your order is ready for pickup.
Payment or stock issues can also cause delays. We’ll email you within a day or two after you place an order if we discover an issue we can’t resolve.
5. Why hasn’t my order shipped?
If you haven’t received a shipping confirmation email after several days, check your Order History for a tracking number. If you don’t see a tracking number, contact our Service Centre.
6. Why was my order cancelled?
There are a few reasons why you might see a cancelled order in your Order History. It might show as cancelled if we planned to ship it from one store, but then actually had to ship it from another location. Right above the cancelled order, you’ll see an identical order that should have a tracking number.
Your order may also be cancelled if your payment is declined, the billing address doesn’t match the one on file with your credit card company, or other authorization issues. Check your email for a follow-up message from our Order Management Team or reach our Service Centre.
7. How can I cancel an order?
If your order is still processing, you can call us to cancel it. If it’s been shipped or is complete, it’s too late to cancel, but you can easily return it at any MEC store or by mail. Learn more about returns
8. Can someone else pick up my order in the store?
Yes. When you place the order, include the name of your designated “pickup person” and remind them to bring photo ID, so we can make sure we’re handing over your order to the right person. Note: we need a full name (cab drivers, Uber drivers or couriers cannot pickup orders).
If you want to select a different person to pick up your order after it’s been placed, contact us.
9. Will my order be delivered when I’m not at home?
We use Canada Post to deliver our orders. If you’re not at home, the mail carrier may leave you a notice card to pick it up at the nearest post office, or they may leave your parcel in a sheltered spot that can’t be seen by people passing by. Canada Post calls this a Safe Drop
10. My order says “delivered” but I don’t have it. Where is it?
Does it show as delivered today? If so, it might have been scanned as “delivered” as it was loaded onto the delivery truck. It’s on its way!
If you don’t see it by the end of the day, check your mailbox. If the mail carrier delivered it while you weren’t home or didn’t hear them, you’ll find a note in your mailbox instructing you to pick up your parcel at the nearest post office.
If it’s been two days, call your nearest post office to find out if your package is waiting. If it can’t be located, call us and we’ll take care of filing a lost parcel claim with Canada Post.
11. My order tracking says “delivery notice card left” but I don’t have one. Where is my parcel?
The card might have fallen off or been blown away. Call your nearest post office to find out if your parcel is there. If it’s been two days since it should have been delivered, contact email@example.com or call 1 (888) 847-0770.
12. Why can’t I order this item online? What are “shipping restrictions”?
Shipping restrictions apply to some products: bear spray requires a signed Health Canada waiver before purchasing, compressed stove fuel canisters are considered dangerous goods and can’t be shipped internationally. Other products, like canoes and bikes, are oversized or need special care when shipped. If we have very low stock on an item, we may want to double-check that we have it before allowing orders, so no one is disappointed.
Contact our Service Centre to find out about restrictions and possible extra costs involved in shipping these products.
13. What payment methods do you accept?
Online, we accept Visa, MasterCard, MEC gift cards, and some debit cards. In stores, you can use Visa, MasterCard, MEC gift cards, debit and cash.
14. Can I get a discount if I buy a large number of items?
It depends what you’re buying and how many you’d like to order. Learn more about Corporate and Group sales and contact the team at 1 (800) 661-7399.
15. Can I have a copy of my receipt?
When you order items online, you’ll receive an email receipt. You can also see your Order History by logging in to your MEC account and selecting Order History. Need us to resend your receipt? Email us at firstname.lastname@example.org.
16. I’m not a member. How can I order something from my friend’s wishlist?
If you’re buying a gift for your friend, you can purchase it under their membership. The item will be in their order history, so they can exchange if it doesn’t fit, or make a warranty claim if necessary. You’ll need to buy the item in person at a store, or via the Service Centre, and you’ll need your friend’s member number, phone number or email address.