Mount Pilchuck Fire Lookout

Help Centre

We are following all government advisories about gathering sizes and retail operations. See current information about the measures MEC has in place.

Frequently asked questions

How long does shipping take?

Due to social distancing measures, Canada Post currently estimates 7–16 days for standard shipping. For online and store pickup orders, we estimate an additional processing time of 2–5 days. Express shipping estimates are 6–11 days plus processing time.

Where’s my order and how do I track it?

Once an order is placed, it may take 2–5 days to process and hand-off to a shipping partner. When we hand-off an order, we send a shipping confirmation email with a tracking number. Due to delays at Canada Post, tracking numbers may show no movement for up to 10 days. (Tracking begins when Canada Post scans an item at their facilities, this can be days after we hand it off.) You can find tracking numbers under Order History in your MEC account.

My tracking shows no movement. Is my order lost?

If you have a tracking number, it means we handed your parcel over to Canada Post. They may be experiencing additional delays, but your order is very likely on its way. Check the Canada Post Service Alerts for information. 

What is your return policy?

All products from MEC are backed by our Rocksolid Guarantee:

“We guarantee the quality of our products. If the quality of an item hasn’t met your expectations, you can bring it back. We also guarantee the product selection advice we give. If something you purchased based on this advice turns out to be unsuitable, you can bring it back for an exchange, refund, repair, or credit.”

Please refer to our returns page for more information.

Why do I need to be a member to shop at MEC?

We’re a co-operative, and part of that means that we can only sell to members. Learn more about co-op membership.

I’m trying to create an account. Why won’t the form accept my email address?

Your email address must be in standard email format ( If it’s still not working, please make sure this email isn’t already registered for an account.