Welcome.
Thank you for visiting our Customer Care page! We're excited to assist you with any questions, concerns, or issues you may have for your next adventure.
Inventory Update: Some products are experiencing uncommonly high demand. Colours and sizes that have sold out online may be available in-store. If you’re planning a visit, please use the "find in-store" feature to see what's in stock. Thank you for your patience as we manage these product supply challenges.
Customer Care hours
We’ve adjusted our customer care hours back by 1 hour to our original schedule. During the extended hours, we wanted to make sure you had all the support you needed for your outdoor adventures. We’ve also made our website easier to use for self-service, and we’re happy to see you’ve been getting what you needed.
But don’t worry, we’re still here for you during our regular business hours via phone, chat, and email:
Monday to Friday, 6:00am – 5:00pm (PT)
Saturday to Sunday, 7:00am – 4:00pm (PT)
Contact us
The quickest way to contact us is by calling 1 (604) 876-6221 or 1 (888) 847-0770, or using Live Chat. Emailing us at info@mec.ca is also an option, but please note that responses may be delayed.
Corporate and group sales
Our Corporate and Group Sales team can support your organization in purchasing a membership, getting a cost estimate, placing an order or setting up a line of credit. See Corporate and Group Sales for more information or contact the team directly at 1 (800) 661-7399 or email cgs@mec.ca
