The selection of rental gear varies among stores. Visit a store page to see what’s available and call them to reserve your gear.
Reservations, payment and ID
All rental charges must be paid for in full at the time of reservation. You can use cash, debit, Visa, MasterCard or MEC gift cards if reserving in person at a MEC store. Phone reservations are by credit card only.
For liability purposes, please bring a government issued valid photo ID (driver’s license or passport) to verify your identity when you collect your rental items. Rental items can only be picked up by the person on the booking, with the matching credit card from fee payment.
Pick up and returns
You can pick up rental equipment from 3:00pm on the day before your reservation begins, and you can return the items between store opening and 1:00 pm the day after use. There is no charge for these two “half days”. For example a 3 day reservation from Tuesday to Thursday can be picked up from Monday 3:00pm and returned by Friday 1pm, and charged for 3 days only.
Cancellations and rescheduling
You can cancel a rental reservation and receive a full refund of the rental fees if you notify the store more than 48 hours before the pick-up date. If you cancel with less than 48 hours’ notice, a 50% refund of the rental fee will be processed. For example, a pick-up on Wednesday needs to be cancelled by Monday.
On the day of pick up, or once the reservation has started, there will be no refunds.
If you want to reschedule your booking, and provide more than 48 hours’ notice, there is no fee. If less than 48 hours is provided, there is a one-day rental fee charge that will be added to your booking total charge.
Extensions to your booking can only be made subject to availability.
Security deposits on pick-up
Some rental gear may require a security deposit. This can be paid at the time of gear pick up in store. These deposits must be paid by debit/credit card only (no cash). At the time of gear return a refund will be processed to the same credit card used for processing. If a different member or different credit card is presented, the refund cannot be processed. Damage and/or late fees will be processed separately.
Late, damaged, or lost gear
Late returns will be charged the daily rental rate for each day late. Returns received after 1pm on the day of return are considered late.
You are responsible for returning all rental equipment in clean, dry, working condition. If the equipment you return is damaged, needs repair or requires cleaning, you’ll be responsible for those costs. Rates for cleaning and repair are $40 per hour with a $20 minimum, plus the cost of parts and materials needed. You will be charged the full retail value for lost, stolen or destroyed rental equipment.