What do I do if a product I want to purchase is sold out online?
Some colours and sizes may still be available in-store. Use the Find In-Store feature before your visit.
Has my order been affected by the Canada Post strike?
Has my order been affected by the Canada Post strike?
Once an order is placed, it may take 2–5 days to process and hand-off to a shipping partner. When we hand-off an order, we send a shipping confirmation email with a tracking number. Due to delays at Canada Post, tracking numbers may show no movement for up to 15 days. (Tracking begins when Canada Post scans an item at their facilities, this can be days after we hand it off.) If your tracking number hasn’t been updated for 15 days or more, contact MEC Customer Care.
What’s your return policy?
What’s your return policy?
Purchases are covered by our Rocksolid Guarantee, with some limitations. Learn more on our Returns page.
I'm trying to create an account. Why won't the form accept my email address?
I'm trying to create an account. Why won't the form accept my email address?
Make sure your email is in a valid format (e.g. john@gmail.com). Already have an account? Try logging in or resetting your password.
Still need help?
Still need help?
Contact us — we're here to help.
