What do I do if a product I want to purchase is sold out online?
Some colours and sizes may still be available in-store. Use the Find In-Store feature before your visit.
Has my order been affected by the Canada Post strike?
Has my order been affected by the Canada Post strike?
We’ve partnered with alternate carriers to avoid disruptions during the Canada Post strike.
However, we can’t ship to PO boxes and some remote locations during the strike.
If you’ve placed an order to a location outside a major metropolitan area and / or the first three digits of your postal code contains a 0, and you have received a shipping confirmation email, but can’t see movement on the tracking ID, we apologize for the delay and are working hard to find an alternate carrier to get your order to you as soon as possible. We will be in touch via email with an update.
If you’d like to cancel your order, please live chat or call customer care at 1 (604) 876-6221 or 1 (888) 847-0770 to submit a cancellation request. We will waive your shipping fees and any fees for returns, and apologize for the inconvenience this has caused.
What’s your return policy?
What’s your return policy?
Purchases are covered by our Rocksolid Guarantee, with some limitations. Learn more on our Returns page.
I'm trying to create an account. Why won't the form accept my email address?
I'm trying to create an account. Why won't the form accept my email address?
Make sure your email is in a valid format (e.g. john@gmail.com). Already have an account? Try logging in or resetting your password.
Still need help?
Still need help?
Contact us — we're here to help.
