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Recall announcement for Inspection of Various Shimano Dura Ace and Ultegra 11 Speed Cranksets Produced Between 2012 and 2019

MEC was recently informed about a recall for inspection involving Shimano Dura Ace and Ultegra 11 speed cranksets. This recall involves cranksets produced between 2012 and 2019 and sold at MEC on select Ghost and Ridley bikes as well as select Stages Power meters and Shimano cranksets. For a complete list of products MEC sold that list an affected crank, please see the list below.

Shimano asks that you stop using your bike until an inspection of the crankset can be performed. Please visit Shimano’s Website Crankset Recall page to see if your crankset is affected and if an inspection is necessary. The inspection is free and can be conducted at any MEC bike shop as well as other authorized Shimano retailers.

This inspection requires removal of the crankset and will not have an immediate turnaround. Members’ bikes or cranks will be placed on a work order and processed as their place in the queue allows.

For owners of affected Stages Power Meter crank arms or cranksets, there is a two-part process. Units that fail inspection will be sent to Shimano for replacement. Shimano will return a non-power meter replacement unit along and a cheque in lieu of a power meter. The replacement unit will then be sent to Stages for factory installation of a new power meter for a value similar to what Shimano is providing.

If you have further questions, please contact us at 1.888.847.0770 (ask for Returns) or chat with us online.

MEC StyleBrandDescription
5035196 Ghost EBS Race Lector 
5039201 Ghost Nivolet EBS LC 
5044756 Ghost Nivolet LCR 4 Bike 
5036351 Ridley Fenix C 20 Bike 
5036353 Ridley Helium Bicycle 
5039780 Ridley Fenix CR 1 Bike 
5039782 Ridley Helium CR 1 Bike 
5039785 Ridley Liz CR 1 Bike 
5039787 Ridley Fenix C 10 Disc 
5039788 Ridley Helium CR 10 Di2 
5039789 Ridley Dean RS 10 Bike 
5041147 Ridley Noah SL 30 (2015) 
5041148 Ridley Noah SL 20 (2015) 
5044399 Ridley Fenix SL 30 
5044401 Ridley Fenix SL 40 
5044407 Ridley Liz CR 40 
5044410 Ridley Fenix CR 40 Disc 
5044416 Ridley Noah SL 40 
5044418 Ridley Noah SL 20 
5050252 Ridley Fenix SL 30 Road Bike 
5050253 Ridley Fenix SL 40 Road Bike 
5050257 Ridley Noah SL 40 Disk Road Bike 
5050258 Ridley Noah SL 40 Road Bike 
5050261 Ridley Jane SL 40 Road Bike 
5050262 Ridley X-Trail CR 40 Bike 
5042266 Stages Stages Dura Ace 9000 Left Arm Power Meter 
5047311 Stages Stages Dura Ace Gen 2 Left Arm Power Meter 
5047314 Stages Stages Ultegra 6800 Left Arm Power Meter 
5057320 Stages Stages Dura Ace 9100 Left Arm Power Meter 
5058498 Stages Stages Ultegra R8000 Dual Arm Power Meter 
5058499 Stages Stages Dura Ace R9100 Dual Arm Power Meter 
5060783 Stages Stages Dura Ace R9000 Left Arm Power Meter 
5060797 Stages Stages Ultegra R8000 Left Arm Power Meter 
5043995 Shimano Shimano Dura-Ace 9000 Crankset 
5043996 Shimano Shimano Ultegra 6800 Crankset 52/36  
5043997 Shimano Shimano Ultegra 6800 Crankset 50/34