We’ve recently been notified by Thule of a precautionary safety recall on Tepui Hybox Rooftop tents sold by MEC in 2019 and 2020.
Thule asks that you stop using your Hybox tent immediately and visit their recall portal to arrange a return of your tent for refund. Thule advises that there will be no cost to you for this return and recall. Visit the Thule Tepui Hybox Recall Portal for more information on this recall and to initiate the return process.
Please note that the tents sold by MEC were sold under the Tepui name and will not have the manufacturer’s date mentioned in the link. You will only need to confirm the model number.
If you have further questions, please get in touch with our Service Centre at email@example.com or 1.888.847.0770 (ask for Returns).