If you purchased Scarpa Maestrale or Maestrale RS Ski boots, Scarpa recently announced a recall for repair of the 2017 production of these boots. The recall addresses a higher than expected number of returns due to cracking in the lower boot shell.
Scarpa asks that you stop using your boots until they can be returned to Scarpa to retrofit the affected portion of the boot. They have detailed instructions to identify affected boots and to help you proceed if your boots are covered by this recall. Please visit the recall notice on Scarpa’s website. Scarpa will cover the cost of shipping in both directions for this retrofit.
MEC will not be able to repair your boots. To retrofit your boots you must follow the steps outlined in the information provided by Scarpa on their website. The boot liners are not affected so you can keep any moulding or customization you’ve undertaken.
If you have further questions, please get in touch with our Service Centre at firstname.lastname@example.org or 1.888.847.0770 (ask for Returns).