Rocksolid Guarantee
For our members we guarantee the quality of our products. If an item doesn’t meet your expectations, you can return it at anytime for a refund or credit. This guarantee also applies to product selection advice. If the item you purchased based on our advice turns out to be unsuitable, you can bring it back. No receipt is required - we'll look it up in your member account.
Not a member? You can make a return for a refund or credit within 30 days. Receipt is required. Become a member today to benefit from our Rocksolid Guarantee, sign up here.
| We have you covered for | Members | Guest |
|---|---|---|
| Product in as-new condition, with tags and packaging intact | No time limit | 30 Days |
| Products which failed to meet your expectations under the Rocksolid Guarantee | No time limit | Not covered |
| Manufacturer's Defect | Covered under our Rocksolid Guarantee. We'll issue you a refund or credit directly. | Typically 365 days, varies per manufacturer. In most cases, we'll handle the return to the vendor on your behalf, but there may be exceptions. |
| Gear swap and yard sale purchases | Final Sale | Final Sale |
Some exceptions apply, see below for our non-returnable products list.
Returning in store
Purchases can be returned to your local MEC store for free. Your refund will be issued immediately. Refunds can only be issued to the original payment method used for the purchase or to an MEC gift card. We offer exchanges in store. Find your local store.
Mailing your return
All mail in returns are subject to an $11 + tax shipping fee that will be deducted from your refund.
Your order will be refunded within 7 days of receipt at our warehouse. Note that some financial institutions may take an additional 7-10 business days for the credit to appear on your card. We encourage you to visit a local store to complete your return to avoid delay.
We do not offer exchanges for mail in returns. If you would like a different size or color, you will need to return the original item(s) and place a new order.
Returning an online purchase:
Generate a shipping label through our online return form. You will need the email, order number and postal code from the original order.
Returning an in-store purchase:
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Complete this return information form and include it in the package.
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Generate a returns shipping label on the Canada Post website using their return label form or use the carrier of your choice.
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Mail your return to our warehouse directly at this address:
MEC – Returns – Distribution Centre
19550 36th Avenue
Surrey, BC
V3Z 1A5
Non-returnable products
Non-returnable products
Condition of the product:
- Items past practical lifespan: Worn-out items that have reached the end of their practical lifespan due to normal use, accidents, or misuse cannot be returned.
- Final sale items: Products marked as final sale cannot be returned, except when they’re defective or don’t match the description online.
- As-is items: Items bought from gear swaps, yard sales, or rental sell-offs cannot be returned.
Specific products:
- Gift cards: Final sale.
- Bear spray, food, and fuel: Final sale.
- Hygiene products: Face masks, socks, sanitary devices, and undergarments (including swimwear, bike chamois, and underwear) are not eligible for returns unless they are unworn, unused, and have original tags or packaging intact.
- E-bikes (BC Electric Bike Rebate Program): E-bikes purchased under this program cannot be returned for a refund, but can be exchanged for an equal or higher value e-bike.
Intended use of the product:
- Purchases made with the intent of use and return: Products purchased for temporary use with the intent to return to MEC for a refund after use are not eligible for return.
- Products used in media: All products used in any kind of media production cannot be returned, including products used in movies, TV shows, or commercials.
- Corporate and group sales (CGS) orders: Bulk orders cannot be returned unless deemed returnable under the manufacturer’s warranty. Get in touch with your CGS representative to learn more.
Returning an oversized product
Returning an oversized product
The easiest way to return an oversized item is to visit your nearest MEC store.
If a store visit isn’t convenient, you can arrange a return shipment directly with a courier to the address below. MEC will not cover the cost of return shipping.
MEC – Returns – Distribution Centre
19550 36th Avenue
Surrey, BC
V3Z 1A5
If you received the wrong item or have experienced an issue with your oversized order, contact our Customer Care. You may qualify for a free Purolator pick-up.
Returning a gift
Returning a gift
For in-store returns you will need a receipt or the original purchaser’s member number so we can verify the purchase and process a refund. Refunds can only be issued to the person who bought the gift. As the recipient, you can get a gift card for the purchase value.
For online returns, you will need the email, order number and postal code from the original order. The refund will be issued to the person who originally purchased the gift.
Returning from outside of Canada
Returning from outside of Canada
You can mail your item(s) via insured ground shipping and mark the package as “Canadian Goods Returning”. Be sure to include a return information form. We recommend avoiding UPS or any carrier that may incur duties or fees.
For warranty requests, contact Customer Care with photos and details before sending in the item.
Return to:
MEC – Returns – Distribution Centre
19550 36th Avenue
Surrey, BC
V3Z 1A5
PayPal or Klarna refund options
PayPal or Klarna refund options
For orders originally paid with PayPal, you will be refunded to the credit card on the original PayPal account. If your return is processed more than 180 days after the original payment, you will be refunded to a MEC gift card. This applies to both mailed in returns and in-store returns.
For orders originally paid with Klarna, if you mail in your return, you will be refunded to your Klarna account. If you return an item in-store, you will have the option of a refund to the credit card linked to your Klarna account or a MEC gift card.
