Precautions taken at MEC to safeguard staff and members

Some MEC retail locations and bike repair shops are re-opening, as provincial governments allow. Safety measures are in place and some services are limited.

Stores that are fully open are accepting in-person returns(Bike shops cannot accept returns.) If your local store isn’t open yet, you can mail your return or just wait until later – MEC’s return policy doesn’t expire. 

We are closely monitoring guidelines from provincial governments and local health authorities to provide a safe environment for MEC staff and members. We’ll update you as new information becomes available.

Safety measures

  • Number of people inside stores is limited (occupancy limit: 1 person per 20 square meters) and controlled at all entrances 
  • Social distancing guidelines are posted on the floor and walls outside and inside stores
  • Lineup areas have 2-meter markers on the floor
  • Staff are required to wear protective equipment including gloves and masks
  • Hand sanitizer stations are set up for members and staff to use
  • Staff practice and promote everyday preventive behaviours including frequent hand washing 
  • Common areas including doors, staircases, cash desks, and bike fitting areas are regularly disinfected 
  • Fitting rooms are currently closed
  • Restrictions on types of clothing, gear and footwear members are permitted to try on
  • Cleaning processes are enhanced for the entire store
  • Plexiglass shields installed at cashier stations
  • Cash payments are not accepted at this time 

Service updates

  • Climbing walls and play areas are closed
  • Clinics, events and community room bookings are paused
  • Rental services are paused
  • Our repair shop is open for bike and ski repairsonly

Facilities and supply chain

  • We are following all government advisories regarding gathering sizes and retail operations 
  • We remain committed to responsible sourcing practices. MEC continues to uphold standards for the health and safety of people who make and distribute the products we sell