Precautions taken at MEC to safeguard staff and members

Masks are mandatory to enter MEC stores or to collect online orders.

Masks are not supplied at stores, please bring your own. If you are unable to wear a mask that covers your nose, mouth and chin consider shopping online as an alternative. MEC reserves the right to refuse entry to the store if a mask or face covering is not worn. Exemptions exist in accordance with applicable bylaws and orders, please refer to sign at door for details. 

Fully open stores can accept in-person returns(Bike shops cannot accept returns.) If your local store isn’t open, you can mail your return or just wait until later MEC’s return policy doesn’t expire. 

We are closely monitoring guidelines from local health authorities to provide a safe environment for MEC staff and members. We’ll update you as new information becomes available.

Safety measures

  • Number of people inside stores is limited (occupancy limit: 1 person per 20 square meters) and controlled at all entrances 
  • Social distancing guidelines are posted on the floor and walls outside and inside stores
  • Lineup areas have 2-meter markers on the floor
  • Staff are required to wear personal protective equipment, including masks
  • Hand sanitizer stations are set up for members and staff to use
  • Staff practice and promote everyday preventive behaviours including frequent hand washing and social distancing
  • Common areas including doors, staircases, cash desks, and bike fitting areas are regularly disinfected 
  • Fitting rooms are currently closed
  • Restrictions on types of clothing, gear and footwear members are permitted to try on
  • Cleaning processes are enhanced for the entire store
  • Plexiglass shields installed at cashier stations

Service updates

  • Climbing walls and play areas are closed
  • Clinics, events and community room bookings are paused
  • Rental services are paused
  • Our repair shop is open for bike and ski repairsonly

Facilities and supply chain

  • We are following all government advisories regarding gathering sizes and retail operations 
  • We remain committed to responsible sourcing practices. MEC continues to uphold standards for the health and safety of people who make and distribute the products we sell