COVID-19 Information Hub

Order tracking: tracking numbers may show no movement for up to 10 days. Although this is frustrating, your order is reliably on its way.

Call volume: Service Centre staff are experiencing high call volume and may not be able to respond to calls or email right away. Thanks for your patience.

Store opening status

Due to local health regulations, Ontario and Quebec stores are closing temporarily.

Other retail locations and bike shops remain open. We’re following guidance of local health authorities, have strict safety measures in place and are creating the safest possible environment for everyone.

Masks are required to enter MEC stores or to collect orders.

Masks or face coverings must cover your nose mouth and chin. They are not supplied at stores, please bring your own. If you are unable to wear a mask, consider shopping online as an alternative. MEC reserves the right to refuse entry if a mask or face covering is not worn. Exemptions exist in accordance with applicable bylaws and orders, please refer to signs at stores for details. 

Check stock availability

Closures are affecting inventory levels. Use find in-store to see if a product is in stock before you visit. 

Shop 7 days a week. 10am–6pm (at most stores).

Open for shopping, order pickup and returns
Calgary Now open
Edmonton Now open
Edmonton South Now open
Halifax Now open
Kelowna Now open
Langley Now open
North Vancouver Now open
Victoria Now open
Vancouver Now open
Winnipeg Now open
Closed until further notice, order pickup is available
Barrie Open only for Store Pickup (outside the store)
Burlington Open only for Store Pickup (outside the store)
Kitchener Open only for Store Pickup (outside the store)
Laval Open only for Store Pickup (outside the store)
London Open only for Store Pickup (outside the store)
Longueuil Open only for Store Pickup (outside the store)
Montréal Open only for Store Pickup (outside the store)
North York Open only for Store Pickup (outside the store)
Ottawa Open only for Store Pickup (outside the store)
Québec City Open only for Store Pickup (outside the store)
Toronto Open only for Store Pickup (outside the store)

Store Pickup

Store pickup is available at some locations. 

Shipping Updates

While social distancing is in place, expect some shipping delays. Canada Post currently estimates 5–14 days for standard shipping, with processing time of 1–4 days.

In-person returns

Stores that are fully open can accept in-person returns and exchanges. If your local store isn’t open yet, you can mail your return or wait until later – MEC’s return policy doesn’t expire.