Shipping delays: Canada Post currently estimates 7–16 days for standard shipping. For online and store pickup orders, we estimate an additional processing time of 2–5 days.
Order tracking: tracking numbers may show no movement for up to 10 days. Although this is frustrating, your order is reliably on its way.
Call volume: Service Centre staff are experiencing high call volume and may not be able to respond to calls or email right away. Thanks for your patience.
Store opening status
MEC retail locations and bike shops are re-opening with strict safety measures in place. We’re following advice and guidance of local health authorities to ensure the safest possible environment for members and staff.
Check stock availability
Store closures are affecting inventory levels. Use the find in-store feature to see if a product is in stock before you visit.
Extended hours start July 2. 10am – 6pm (at most stores) Closed Mondays and stat holidays.
Open for shopping, store pickup and returns
See store page for details
|Edmonton South||Now open|
|North Vancouver||Now open|
|North York||Now open|
|Québec City||Now open|
|Temporarily closed until further notice|
|Barrie||Closed until further notice|
|Calgary South||Closed until further notice|
|Edmonton||Closed until further notice|
|Kitchener||Closed until further notice|
|Laval||Closed until further notice|
|London||Closed until further notice|
|Longueuil||Closed until further notice|
Store pickup is available at locations that are fully open. Pickup window opens most days at 8am. Note some stores remain temporarily closed.
While social distancing is in place, expect some shipping delays. Canada Post currently estimates 7–16 days for standard shipping, with an additional processing time of 2–5 days.
Stores that are fully open can accept in-person returns and exchanges. (Bike shops cannot accept returns.) If your local store isn’t open yet, you can mail your return or wait until later – MEC’s return policy doesn’t expire.