COVID-19 Information Hub

Service Centre staff are experiencing high call volume, and may not be able to respond to email or phone calls immediately. Thanks for your patience.

Canada Post currently estimates 7–16 days for standard shipping. For online and store pickup orders, delivery time includes processing of 2–5 days plus estimated shipping time.

Once we process your order, we send an email and tracking number. Unfortunately, your tracking number may show no movement for several days, and although this is frustrating, your order is reliably on its way.

Store re-opening status

MEC retail locations and bike shops are re-opening with strict safety measures in place. We are following the advice and guidance of local health authorities to ensure the safest possible environment for MEC members and staff. 

Store closures are affecting inventory levels. We suggest you use the “find in-store” feature to check whether a product is in stock before you visit. 

Open for shopping, store pickup and returns

See store page for details

Calgary Now open
Edmonton South Now open
Halifax Now open
Kelowna Now open
Montréal Now open
Ottawa Now open
Québec City Now open
Toronto Now open
Victoria Now open
Vancouver Now open
Winnipeg Now open
Upcoming store re-openings.
Burlington  June 19
Langley  June 19
North Vancouver  June 13
North York  June 19
Bike sales and repairs only

See store page for details

North Vancouver Open for bike sales and repairs only
Bike repairs only

See store page for details

Burlington Open for bike repairs only
North York Open for bike repairs only
Temporarily closed until further notice
Barrie Closed until further notice
Calgary South Closed until further notice
Edmonton Closed until further notice
Kitchener Closed until further notice
Laval Closed until further notice
London Closed until further notice
Longueuil Closed until further notice

Store Pickup

Store pickup is currently available at our Halifax, Quebec City, Winnipeg, Montréal, Vancouver, Victoria, Kelowna, Ottawa, Edmonton South, Calgary, and Toronto locations. We’re working hard to add this service to more locations as they re-open. Stores are opening with safe pickup services in place. Shop online and collect your order inside or at the storefront. 

Shipping Updates

While social distancing is in place at MEC and Canada Post, shipping may take slightly longer than estimated. Thanks for your patience.

In-person returns

As of June 1, open stores will accept in-person returns(Bike shops cannot accept returns.) If your local store isn’t open yet, you can mail your return or wait until later – MEC’s return policy doesn’t expire.

Mec.ca is open for online orders, but social distancing measures at MEC and Canada Post may cause some delays with orders or returns.

As strongly as ever, we believe in the benefits of leading active outdoor lifestyles. If local health authorities permit, we hope to see you (from a distance) outside.