COVID-19 Information Hub

Shipping delays: Canada Post currently estimates 7–16 days for standard shipping. For online and store pickup orders, we estimate an additional processing time of 2–5 days.

Order tracking: tracking numbers may show no movement for up to 10 days. Although this is frustrating, your order is reliably on its way.

Call volume: Service Centre staff are experiencing high call volume and may not be able to respond to calls or email right away. Thanks for your patience.

Store opening status

MEC retail locations and bike shops are re-opening with strict safety measures in place. We’re following advice and guidance of local health authorities to ensure the safest possible environment for members and staff. 

Check stock availability

Store closures are affecting inventory levels. Use the find in-store feature to see if a product is in stock before you visit. 

Extended hours start July 2. 10am – 6pm (at most stores) Closed Mondays and stat holidays. 

Open for shopping, store pickup and returns

See store page for details

Burlington Now open
Calgary Now open
Edmonton South Now open
Halifax Now open
Kelowna Now open
Langley Now open
Montréal Now open
North Vancouver Now open
North York Now open
Ottawa Now open
Québec City Now open
Toronto Now open
Victoria Now open
Vancouver Now open
Winnipeg Now open
Temporarily closed until further notice
Barrie Closed until further notice
Calgary South Closed until further notice
Edmonton Closed until further notice
Kitchener Closed until further notice
Laval Closed until further notice
London Closed until further notice
Longueuil Closed until further notice

Store Pickup

Store pickup is available at locations that are fully open. Pickup window opens most days at 8am. Note some stores remain temporarily closed. 

Shipping Updates

While social distancing is in place, expect some shipping delays. Canada Post currently estimates 7–16 days for standard shipping, with an additional processing time of 2–5 days.

In-person returns

Stores that are fully open can accept in-person returns and exchanges(Bike shops cannot accept returns.) If your local store isn’t open yet, you can mail your return or wait until later – MEC’s return policy doesn’t expire.