Order tracking: tracking numbers may show no movement for up to 10 days. Although this is frustrating, your order is reliably on its way.
Call volume: Service Centre staff are experiencing high call volume and may not be able to respond to calls or email right away. Thanks for your patience.
Store opening status
MEC retail locations and bike shops are re-opening with strict safety measures in place. We’re following advice and guidance of local health authorities to ensure the safest possible environment for members and staff.
A mask or face covering (that covers nose, mouth and chin) is mandatory to enter MEC stores or while picking up online orders.
Masks are not supplied at stores, please bring your own. If you are unable to wear a mask, consider shopping online as an alternative. MEC reserves the right to refuse entry if a mask or face covering is not worn. Exemptions exist in accordance with applicable bylaws and orders, please refer to signs at stores for details.
Check stock availability
Store closures are affecting inventory levels. Use the find in-store feature to see if a product is in stock before you visit.
Shop 7 days a week. 10am – 6pm (at most stores).
Open for shopping, store pickup and returns
See store page for details
|Edmonton South||Now open|
|North Vancouver||Now open|
|Québec City||Now open|
|Temporarily closed until further notice (Open for Store Pickup, see store page for hours)|
|North York||Open only for Store Pickup (outside the store)|
|Toronto||Open only for Store Pickup (outside the store)|
|Winnipeg||Open only for Store Pickup (outside the store)|
Store pickup is available at locations that are fully open. Note some stores remain temporarily closed.
While social distancing is in place, expect some shipping delays. Canada Post currently estimates 5–14 days for standard shipping, with processing time of 3–6 days.
Stores that are fully open can accept in-person returns and exchanges. If your local store isn’t open yet, you can mail your return or wait until later – MEC’s return policy doesn’t expire.