Order tracking: tracking numbers may show no movement for up to 10 days. Although this is frustrating, your order is reliably on its way.
Call volume: Service Centre staff are experiencing high call volume and may not be able to respond to calls or email right away. Thanks for your patience.
Due to local health regulations, Quebec City and Ontario stores are closing temporarily.
Store opening status
We’re following guidance of local health authorities, have strict safety measures in place and are creating the safest possible environment for everyone.
Masks are required to enter MEC stores or to collect orders.
Masks or face coverings must cover your nose mouth and chin. They are not supplied at stores, please bring your own. If you are unable to wear a mask, consider shopping online as an alternative. MEC reserves the right to refuse entry if a mask or face covering is not worn. Exemptions exist in accordance with applicable bylaws and orders, please refer to signs at stores for details.
Check stock availability
Closures are affecting inventory levels. Use find in-store to see if a product is in stock before you visit.
Shop 7 days a week. 10am–6pm (at most stores).
|Open for shopping, order pickup and returns|
|Edmonton South||Now open|
|North Vancouver||Now open|
|Québec City||Now open|
Open for order pickup and bike services only
|Barrie||Store Pickup & Bike Services (by appointment) only|
|Burlington||Store Pickup & Bike Services (by appointment) only|
|Kitchener||Store Pickup & Bike Services (by appointment) only|
|London||Store Pickup & Bike Services (by appointment) only|
|North York||Store Pickup & Bike Services (by appointment) only|
|Ottawa||Store Pickup & Bike Services (by appointment) only|
|Toronto||Store Pickup & Bike Services (by appointment) only|
|Open for order pickup only|
|Halifax||Store Pickup only|
Store pickup is available at all locations.
While social distancing is in place, expect some shipping delays. Canada Post currently estimates 5–14 days for standard shipping, with processing time of 1–4 days.
Stores that are fully open can accept in-person returns and exchanges. If your local store isn’t open yet, you can mail your return or wait until later – MEC’s return policy doesn’t expire.