What do I do if a product I want to purchase is sold out online?
Some colours and sizes may still be available in-store. Use the Find In-Store feature before your visit.
Where’s my order?
Where’s my order?
Once your order ships, you'll get a confirmation email with tracking info.
- Guests: Track your order using the link in your shipping confirmation email.
- Members: Check Order History in your MEC account or the shipping confirmation email.
Where's my store pickup order?
You may not receive a tracking number. We’ll email you when your order is ready for pickup.
How can I cancel an order?
Call us at 1‑604‑876‑6221 or 1‑888‑847‑0770. If your order hasn’t shipped, we’ll cancel it and waive all shipping and return fees. We’re sorry for the inconvenience.
Payment or stock issues
If there’s a problem we can’t resolve, we’ll email you within 1–2 business days after your order.
How long does shipping take?
How long does shipping take?
Estimated delivery times:
- Standard shipping: 6 business days
- Express shipping: 4 business days
All orders require 2–5 business days to process before shipping.
My tracking shows no movement. Is my order lost?
My tracking shows no movement. Is my order lost?
A tracking number means we’ve handed your parcel to a shipping partner. Delays are possible, but your order is likely still in transit. Check Order History or your shipping confirmation email for updates.
What’s your return policy?
What’s your return policy?
Purchases are covered by our Rocksolid Guarantee, with some limitations. Learn more on our Returns page.
I'm trying to create an account. Why won't the form accept my email address?
I'm trying to create an account. Why won't the form accept my email address?
Make sure your email is in a valid format (e.g. john@gmail.com). Already have an account? Try logging in or resetting your password.
Still need help?
Still need help?
Contact us — we're here to help.
